Privacy Policy

Effective Date: 2025/01/06

At Fixla.lk, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or use our services. By accessing Fixla.lk, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information

  • Name

  • Email address

  • Phone number

  • Delivery address

  • Payment details (e.g., card information, bank details)

b. Non-Personal Information

  • IP address

  • Browser type

  • Operating system

  • Website usage data (e.g., pages visited, time spent on the site)

c. Cookies

We use cookies to improve your browsing experience and personalize content. You can disable cookies in your browser settings, but doing so may affect website functionality.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process, ship, and deliver your orders.

  • Customer Support: To respond to your inquiries and provide assistance.

  • Marketing: To send promotional offers, updates, and newsletters (only if you opt-in).

  • Website Improvement: To analyze user behavior and enhance website performance.

  • Fraud Prevention: To detect and prevent fraudulent activities.

3. Sharing Your Information

We respect your privacy and do not sell your personal information. However, we may share your data with trusted third parties for the following purposes:

  • Payment Gateways: To process secure payments.

  • Delivery Partners: To ensure the timely delivery of your orders.

  • Service Providers: To manage website hosting, analytics, and marketing.

We may also share your information if required by law or to protect our legal rights.

4. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

5. Your Rights

You have the right to:

  • Access Your Data: Request a copy of the personal information we hold about you.

  • Update Your Data: Correct or update your personal information.

  • Delete Your Data: Request the deletion of your personal information, subject to legal obligations.

  • Opt-Out: Unsubscribe from marketing emails or disable cookies.

To exercise these rights, please contact us at [Insert Contact Email].

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: hello@fixla.lk

  • Phone: 078 738 5088

  • Address: Manana, Horawala, Welipenna

Thank you for trusting Fixla.lk with your personal information. We are dedicated to providing you with a safe and secure shopping experience.