Effective Date: 06 January 2025
At Fixla.lk, your privacy and data security are our highest priorities. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us through our website and services. By using Fixla.lk, you agree to the practices described below.
1. Information We Collect
We collect information to provide a fast, secure, and personalized shopping experience.
a. Personal Information
Full name
Email address
Phone number
Shipping and billing address
Payment details* (processed securely by third-party payment processors)
We do not store or access your full card details. Payment data is processed in compliance with PCI-DSS industry standards.
b. Non-Personal Information
IP address
Browser type & operating system
Device identifiers
Website usage analytics (pages visited, clicks, time on site)
c. Cookies & Tracking Technologies
We use cookies to:
Improve website performance
Enable essential site functionality (cart, login)
Provide personalized content and product recommendations
Analyze traffic and optimize marketing
You can disable cookies in browser settings, but some features may not work properly.
2. How We Use Your Information
We use your data for:
Order Processing – billing, delivery, customer updates
Customer Support responding to inquiries
Account Management profile creation and secure login
Marketing – only with your consent (email/SMS promotions)
Website Improvements – performance tracking and optimization
Security & Fraud Prevention – protect from unauthorized activity
3. Sharing Your Information
We never sell your personal data.
We only share information with trusted third parties when necessary:
Purpose Shared With
Secure Payment Transactions Payment Gateways
Delivery & Logistics Courier & Delivery Services
Hosting, Analytics, Marketing Approved Service Providers
We may share information when required by law or to protect our legal rights.
4. Data Security
We use modern security safeguards including:
SSL encryption
Secure server environments
Access control and authorization protocols
While we take every reasonable measure, no electronic system is 100% secure.
If a data breach occurs, we will notify affected users and authorities as required.
5. Your Rights
You have the right to:
Access the personal data we store
Update or correct information
Request deletion of your data (subject to legal requirements)
Opt-out of marketing communication at any time
To exercise your rights, contact us at: [email protected]
6. Data Retention
We retain your information only for as long as necessary to:
Fulfill your orders and provide services
Support legal, accounting, and regulatory requirements
7. Children’s Privacy
Our services are intended for users 18 years and older.
We do not knowingly collect data from individuals under 18.
8. Third-Party Links
Fixla.lk may include links to third-party websites.
We are not responsible for their content or privacy practices.
We recommend reviewing their policies before providing personal information.
9. Legal Compliance & Jurisdiction
This Privacy Policy is governed under the laws of Sri Lanka.
Any disputes will be handled within the jurisdiction of Sri Lankan courts.
10. Policy Updates
We may update this Privacy Policy occasionally to reflect:
Service improvements
Legal and regulatory changes
Updates will be posted here with the revised effective date.
We encourage you to review this page regularly.
11. Contact Us
If you have any concerns or questions regarding this Privacy Policy:
Email: [email protected]
Phone: 078 738 5088
Address: Manana, Horawala, Welipenna, Sri Lanka
Thank you for choosing Fixla.lk
We are committed to delivering a trusted and secure shopping experience.