Return and Refund Policy

Return Policy

Effective Date: 2025/01/06

At Fixla.lk, we aim to ensure your satisfaction with every purchase. If you are not completely satisfied, we offer a simple and transparent return policy to address your concerns. By using our services, you agree to the terms outlined below.

1. Eligibility for Returns

You may request a return or exchange under the following conditions:

  • The item was received damaged or defective.
  • The item is not as described on our website.
  • The wrong item was delivered.
  • The item remains unused, unopened, and in its original packaging.

Note: Certain items are non-returnable, such as:

  • Perishable goods.
  • Items marked as final sale.
  • Customized or personalized products.
  • Digital goods or services.

2. Return Timeframe

You must initiate a return request within 7 days of receiving your order. Requests made after this period will not be accepted.

3. Return Process

To request a return, please follow these steps:

  1. Contact Us:
    • Email us at [Insert Email Address] or call us at [Insert Phone Number] with your order details, including the order ID and reason for the return.
  2. Approval:
    • Once your return request is reviewed and approved, we will provide you with instructions on how to return the product.
  3. Pack the Item:
    • Ensure the item is securely packed in its original packaging, including all accessories, manuals, and invoices.
  4. Ship the Item:
    • Return the item to the address provided by us. Customers are responsible for shipping costs unless the return is due to our error (e.g., defective or wrong item delivered).

4. Refund Policy

After receiving and inspecting the returned item, we will notify you of the status of your refund. If approved, the refund will be processed as follows:

  • Original Payment Method: Refunds will be credited to your original payment method within 5-10 business days.
  • Store Credit: You may opt for store credit, which will be issued immediately after approval.
  • Shipping Fees: Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

We offer exchanges under the following conditions:

  • The item was defective or damaged upon delivery.
  • The wrong item was delivered.

To request an exchange, follow the same process as outlined in the Return Process section. Exchanges are subject to product availability.

6. Non-Returnable Scenarios

We reserve the right to deny returns or exchanges under the following circumstances:

  • Items returned after the 7-day window.
  • Items not in their original condition, damaged, or missing parts.
  • Items without proof of purchase (e.g., invoice or receipt).
  • Misuse or mishandling of the product.

We value your satisfaction and aim to make your shopping experience with Fixla.lk enjoyable and hassle-free.